SERVICES

Rata Services provides IT and risk management services, tailored to our client's business and its unique requirements.

Flexible, Dependable, Secure!

In our fast-paced world, the inextricable link between IT and business is now
so hardwired that it is almost impossible to imagine one without the
other. Put quite simply, if your company is not digitalised or online 24/7, 365
days a year, then it probably isn’t functioning at all.


Find the service adapted to your needs

Different services

IT SET-UP & CORE SERVICES AT A FIXED MONTHLY COST

For pre defined work volumes at a fixed monthly cost.

ON-DEMAND SERVICES

For access to additional services such as technical consulting, risk management, business systems or application analysis and assessments.

IT SET-UP & CORE SERVICES AT A FIXED MONTHLY COST

User & Desktop Support

  • User support & problem resolution
  • User onboarding/offboarding
  • User account administration & reviews
  • User access change management
  • Support PCs and workstations for all users
  • Support for mobile phones and tablets
  • Support for video meeting rooms
  • Proactive testing

Security, Malware Protection

  • IT security/ cybersecurity: base implementation
  • Anti-malware protection: PCs and servers
  • External vulnerability scans
  • Regular software patching

Server, Cloud Infrastructure & Network Support

  • Company file shares: departmental, common
  • Secure file sharing with third parties
  • Firewall and secure gateway management
  • Internet access
  • Manage cross-company network links
  • Telecommunication service management
  • License optimisation
  • Proactive testing
  • Strategic planning for Microsoft suite implementation
  • Efficient vendor and contract handling for IT

Backup & Disaster Recovery

  • Data backup and restore procedures
  • Administration and testing of backups
  • Implement and maintain disaster recovery plan
  • Testing and documentation of disaster recovery plan

M365 Collaboration Services

  • Exchange on premise cloud
  • E-mail administration, filtering, backlisting, etc.
  • Manage Microsoft cloud services: Teams, SP Online, etc.
  • Cloud service configuration, security, monitoring
  • Integrated office phone service (Teams integration) 

IT Management

  • Scheduled status updates
  • Coordination, as requested by the client, with internal or external IT teams or partners
  • Virtual CIO/ IT strategy/ Governance
  • License management and renewals
  • Invoice reviews prior to approval

We Understand

Our Services and Offers section contains our estimate of the resources needed and the services to be provided.

Delivering to business needs requires a balanced combination of proactive management and maintenance, with responsive user support and incident management.

 

ON-DEMAND SERVICES

IT Management Consulting

  • Experienced consultant whenever you have major business project
  • Help manage audits, major incidents and budget preparation
  • Incident management
  • Business projects: new asset integration, divestments, etc.
  • External IT audits management
  • Annual budgeting, budget control

Cyber Risk Services

  • Compliance assessment with CIS framework
  • IT & Cyber risk management: strategy
  • Cyber incident response and recovery plans, testing
  • Cyber risk identification
  • Cyber awareness training

GDPR & Privacy Consulting

  • On-site evaluation of the data protection risks associated with your Company’s process or system
  • Review the four pillars of GDPR with relevant personnel: Accuracy, Storage limitation, Integrity (security) and Accountability
  • Provide advice and instructions on how to conduct assessments
  • Review software processing and advise for better data privacy protection

Business Systems Consulting

  • By using technical expertise to identify your company’s needs
  • Reviewing or creating procedures for IT/IS transition
  • Propose solutions for finance systems
  • Propose archive solutions following a merger or acquisition

Risk Management

  • Insurance Audit
  • Insurance broker tender assistance: tender oversight
  • Insurance broker tender services: managed for you
  • Program administration (optional retainer)
  • Due diligence reviews
  • Contract reviews
  • Risk Management consulting

Digital Web Communication

  • Provide active assistance in reviewing your digital solutions for marketing
  • Create and/or provide assistance in maintaining a web sites
  • Graphic design assistance for logos and media
  • Social media advice and assistance to keep active in the digital age
  • On-demand consulting for digital transformation

Proven Track Record

We have successfully managed and delivered IT services to multiple
companies.

Full-scope IT services for the Geneva headquarters and worldwide IT service coordination Time period: From 2008 through to the present and transformation into a renewable energy company. (Orron Energy in 2022)
Full-scope IT services for the Geneva headquarters and worldwide IT service coordination Time period: From the company start-up in April 2017 through to the present.
Rapid establishment of all IT services needed for the start of IPC Canada for their initial purchase of the Suffield oil and gas fields in Alberta/Canada Time period: From the company start-up in December 2017 through to Q2-2018.